E-Government Super-App

Government e-services super-app; no AI model named.

0named models

0candidates

2deployments

2in Indonesia

Named Models

The research names no model for this use case.

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

pilot, 2

Komite Percepatan Transformasi Digital Pemerintah (GovTech programme); pilot regencies including BanyuwangiCountry: IndonesiaAI-based GovTech platformVendor: not statedpilotDate30 Jun 2026Pilots in 43 regencies and cities; Banyuwangi pilot improved social assistance targeting; national launch scheduled for October 2026Evidence: government statementConfidence: mediumSource: rri.co.id, en.antaranews.com, en.antaranews.com

KomdigiCountry: IndonesiaGovernment e-Gov super-app (no AI model named)Vendor: not statedpilotDate4 Dec 2024Beta with about 40,000 civil service usersEvidence: government statementConfidence: mediumSource: medcom.id

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

No candidate: no model class is recorded for this use case.

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: public sector
Model classes: not in the notes
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)E-government super-app is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.
UU 27/2022 Pelindungan Data Pribadi, DPR and President of the Republic of Indonesia (administered by Kementerian Komunikasi dan Digital)E-government super-app processes personal data of citizens and residents, so the controller needs a lawful basis, must protect the data and must honour data subject rights.
Perpres 95/2018 Sistem Pemerintahan Berbasis Elektronik, President of the Republic of Indonesia (Kementerian PANRB coordinates)E-government super-app is part of electronic government services, which this regulation requires agencies to plan and run within the national SPBE architecture, data and security standards.
UU 14/2008 Keterbukaan Informasi Publik, DPR and President of the Republic of Indonesia (Komisi Informasi)E-government super-app handles information held by public bodies, which this law requires to be open to the public except for listed exempt information.
UU 24/2013 Perubahan UU Administrasi Kependudukan, DPR and President of the Republic of Indonesia (Ditjen Dukcapil, Kementerian Dalam Negeri)E-government super-app uses population identity data such as NIK or biometric records, which this law governs and which Dukcapil manages.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government ProgramsThailand, 2019-09-29, otherA Thai wallet app failed to recognize people’s faces, resulting in citizens and disproportionately elders unable to sign up for Thai government’s cash handout and co-pay programs or having to wait in long queues at local ATMs for authentication.
Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting SpanishUnited States, 2026-02-27, discriminationFor months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

In Neighbouring Countries

Department of Information and Communications Technology (DICT), eGovPH super appPhilippines, state-owned, production, 2026-09-21eGovAI tools in eGovPH, including the 'Kuya A' AI assistant (identity verification, document processing, translation)

Where this comes from

Documented deployments of this use case in Malaysia, Singapore, Thailand, Vietnam and the Philippines, each with its source.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryPublic Sector31 use cases, 44 deployments

Use CaseE-Government Super-AppPublic Sector

Modelsnone recorded

Who Runs ItKomite Percepatan Transformasi Digital Pemerintah (GovTech programme); pilot regencies including BanyuwangiPilot, 30 Jun 2026

KomdigiPilot, 4 Dec 2024

Graph

Deployments 2

KomdigiGovernment e-Gov super-app (no AI model named), Indonesia Komite Percepatan Transformasi Digital Pemerintah (GovTech programme); pilot regencies including BanyuwangiAI-based GovTech platform, Indonesia

Sources

Komdigi Fasilitas Penerapan AI untuk Layanan Publik medcom.id https://www.medcom.id/teknologi/news-teknologi/0KvYgopk-komdigi-fasilitas-penerapan-ai-untuk-layanan-publik

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "E-Government Super-App", https://aurion.semai.id/usecases/pub-egov-services/, records of October 2026.