Outbound AI Voice Calls to Customers

AI voicebots that place automated calls to customers at scale, for example reminders and routine follow-ups.

speech recognition speech synthesis LLMunverified

0named models

577candidates

2deployments

2in Indonesia

Named Models

The research names no model for this use case.

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

production, 1pilot, 1

Tokio Marine IndonesiaCountry: IndonesiaHikaru AI voicebot calling customersVendor: not statedproductionDate13 Dec 2023Calls 1,000 customers a day; company claims 99 percent do not notice it is AIEvidence: company statementConfidence: lowSource: keuangan.kontan.co.id

PT Bank CIMB Niaga TbkCountry: IndonesiaAI Rudder AI Voice Agent (LLM, NLP and speech recognition) for reminders and routine customer callsVendor: AI RudderpilotDate27 Apr 2026Gradual integration; no results stated. Source is a vendor press releaseEvidence: company statementConfidence: lowSource: tirto.id

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

SEA-HELM leaderboard, 58 models, SEA average

A general benchmark for this model class, not a test on this use case. SEA average and per-language (incl. Indonesian) scores for open-weight models. Higher is better. Showing 10 of 11.

Qwen3.6-35B-A3BAlibaba (Qwen) maintainer-run73.86

Qwen3.5-35B-A3BAlibaba (Qwen) maintainer-run73.55

gemma-3-27b-itGoogle maintainer-run64.54

Gemma-SEA-LION-v4-27B-ITAI Singapore maintainer-run64.35

gpt-oss-20bOpenAI maintainer-run60.64

Llama-3.3-70B-InstructMeta maintainer-run60.44

Qwen3-8BAlibaba (Qwen) maintainer-run60.33

GLM 4.7 FlashZ.ai (Zhipu) maintainer-run53.76

Gemma-3-4B-itGoogle maintainer-run47.84

Nemotron 3 Nano 30B-A3BNVIDIA maintainer-run46.89

050100

Nemotron-SEA-LION-v4.8-120B-A12BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron-SEA-LION-v4.8-30B-A3BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

sanoTTSAmpixa, speech synthesisReleasedJul 2026open weightsIndonesian statedruns on edgelast 18 months Higgs-Audio-v3-Studiodrbaph, speech synthesisReleasedJul 2026open weightsIndonesian statedruns on edgelast 18 months

Qwen-SEA-LION-v4.5-27B-ITAI Singapore, LLMReleasedMay 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3.6-35B-A3BAlibaba (Qwen), LLMReleasedApr 2026open weightsruns on edgehas scoreslast 18 months

Qwen3-ASR-0.6BAlibaba (Qwen), speech recognitionReleasedJan 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3-ASR-1.7BAlibaba (Qwen), speech recognitionReleasedJan 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3 SuperNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3.5 Lightning 30B-A3BNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

Showing 10 of 577. All models of this class

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: finance and insurance
Model classes: speech recognitionspeech synthesisLLMunverified
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Outbound AI voice calls to customers is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.
UU 27/2022 Pelindungan Data Pribadi, DPR and President of the Republic of Indonesia (administered by Kementerian Komunikasi dan Digital)Outbound AI voice calls to customers processes biometric data such as face images or voice recordings of the people being identified or served, so the controller needs a lawful basis, must protect the data and must honour data subject rights.
Tata Kelola Kecerdasan Artifisial Perbankan Indonesia (2025 guideline), Otoritas Jasa Keuangan (OJK)Outbound AI voice calls to customers is an AI use in banking, which OJK's AI governance guideline covers across the AI life cycle, including bias, explainability and cyber risk.
Panduan Kode Etik Kecerdasan Buatan yang Bertanggung Jawab dan Terpercaya di Industri Teknologi Finansial (2023), Otoritas Jasa Keuangan (OJK) with the fintech associationsOutbound AI voice calls to customers is also offered by fintech providers, for whom OJK's AI code of ethics sets principles of being beneficial, fair and accountable, transparent and explainable, and robust and secure.
POJK 22/2023 Pelindungan Konsumen dan Masyarakat di Sektor Jasa Keuangan, Otoritas Jasa Keuangan (OJK)Outbound AI voice calls to customers deals directly with financial consumers, so the provider's duties on fair treatment, clear information, data protection and complaint handling apply.
EU AI Act, Regulation (EU) 2024/1689 (international), European UnionOutbound AI voice calls to customers lets people talk to an AI system, and the EU AI Act requires that people are told they are interacting with AI; relevant when offered in the EU.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

Fake Biden Voice in Robocall Misleads New Hampshire Democratic Voters in 2024 Primary ElectionUnited States, 2024-01-21, misinformationA robocall imitating President Biden's voice urged New Hampshire Democrats to skip the 2024 primary, falsely claiming their votes mattered more in November.
Walmart's AI Voice System Allegedly Collected Illinois Callers' Biometric Voiceprints Without ConsentUnited States, 2025-12-01, privacyA proposed class action alleges that Walmart's AI voice system captured biometric voiceprints from Illinois residents who called local stores without first obtaining meaningful consent or explaining how the biometric data would be retained and deleted.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryFinance29 use cases, 46 deployments

Use CaseOutbound AI Voice Calls to CustomersFinance

Modelsnone recorded

Who Runs It

PT Bank CIMB Niaga TbkPilot, 27 Apr 2026 Tokio Marine IndonesiaIn production, 13 Dec 2023

Graph

Deployments 2

PT Bank CIMB Niaga TbkAI Rudder AI Voice Agent (LLM, NLP and speech recognition) for reminders and routine customer calls, Indonesia Tokio Marine IndonesiaHikaru AI voicebot calling customers, Indonesia

Sources

keuangan.kontan.co.id/news/tokio-marine-indonesia-sebut-terapkan-ke... https://keuangan.kontan.co.id/news/tokio-marine-indonesia-sebut-terapkan-kecerdasan-buatan-dalam-proses-klaim
tirto.id/ai-rudder-strengthens-cimb-niagas-digital-inn... https://tirto.id/ai-rudder-strengthens-cimb-niagas-digital-innovation-through-ai-solutions-hu7y

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Outbound AI Voice Calls to Customers", https://aurion.semai.id/usecases/fin-outbound-voicebot/, records of October 2026.