Public Officer Assistants

LLM assistants for civil servants (Singapore Pair; underlying model not named).

LLM

0named models

402candidates

3deployments

1in Indonesia

Named Models

The research names no model for this use case.

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

production, 3

Pemerintah Provinsi Jawa TimurCountry: IndonesiaAgentic AI on LLMs for process automation (433 IT staff involved); CERDAS DIGITAL programme with Komdigi, Universitas Brawijaya, Microsoft, Google and AWS (tools not named)Vendor: not statedproductionDate12 Jun 2026No named system; two awards at the GARUDA AI Impact Summit 2026Evidence: government statementConfidence: mediumSource: jatim.antaranews.com

Singapore civil serviceCountry: SingaporePair (underlying model not named)Vendor: GovTech SingaporeproductionDate–Used by tens of thousands of civil servantsEvidence: government statementConfidence: mediumSource: tech.gov.sg

GovTech Singapore (115 agencies)Country: SingaporeAIBots: retrieval-augmented chatbot builder for public officers (model not named)Vendor: GovTech SingaporeproductionDate–40,000 users and 12,000 bots (August 2024 to February 2025)Evidence: government statementConfidence: mediumSource: tech.gov.sg

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

SEA-HELM leaderboard, 58 models, SEA average

A general benchmark for this model class, not a test on this use case. SEA average and per-language (incl. Indonesian) scores for open-weight models. Higher is better. Showing 10 of 11.

Qwen3.6-35B-A3BAlibaba (Qwen) maintainer-run73.86

Qwen3.5-35B-A3BAlibaba (Qwen) maintainer-run73.55

gemma-3-27b-itGoogle maintainer-run64.54

Gemma-SEA-LION-v4-27B-ITAI Singapore maintainer-run64.35

gpt-oss-20bOpenAI maintainer-run60.64

Llama-3.3-70B-InstructMeta maintainer-run60.44

Qwen3-8BAlibaba (Qwen) maintainer-run60.33

GLM 4.7 FlashZ.ai (Zhipu) maintainer-run53.76

Gemma-3-4B-itGoogle maintainer-run47.84

Nemotron 3 Nano 30B-A3BNVIDIA maintainer-run46.89

050100

Nemotron-SEA-LION-v4.8-120B-A12BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron-SEA-LION-v4.8-30B-A3BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen-SEA-LION-v4.5-27B-ITAI Singapore, LLMReleasedMay 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3.6-35B-A3BAlibaba (Qwen), LLMReleasedApr 2026open weightsruns on edgehas scoreslast 18 months

Nemotron 3 SuperNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3.5 Lightning 30B-A3BNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

gpt-oss-120bOpenAI, LLMReleasedAug 2025open weightsIndonesian statedhas scoreslast 18 months

Granite 4.2 8BIBM, LLMReleasedSep 2026open weightshas scoreslast 18 months

Hy4-previewTencent, LLMReleasedAug 2026open weightshas scoreslast 18 months

GLM-5.3Z.ai (Zhipu), LLMReleasedAug 2026open weightshas scoreslast 18 months

Showing 10 of 402. All models of this class

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: public sector
Model classes: LLM
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Public officer assistants is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.
UU 27/2022 Pelindungan Data Pribadi, DPR and President of the Republic of Indonesia (administered by Kementerian Komunikasi dan Digital)Public officer assistants processes personal data of citizens and residents, so the controller needs a lawful basis, must protect the data and must honour data subject rights.
Perpres 95/2018 Sistem Pemerintahan Berbasis Elektronik, President of the Republic of Indonesia (Kementerian PANRB coordinates)Public officer assistants is part of electronic government services, which this regulation requires agencies to plan and run within the national SPBE architecture, data and security standards.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

Canadian MLA Bill Oliver Reportedly Read Unremoved LLM Instructions During New Brunswick Legislative SpeechCanada, 2026-06-09, misinformationDuring a June 9, 2026 speech in the Legislative Assembly of New Brunswick, Canada, MLA Bill Oliver read aloud two passages that appeared to be unremoved instructions from an LLM-assisted draft.
Rep. Anna Paulina Luna's Office Reportedly Published Claude Transcript Residue on Accident in House Amendment SummaryUnited States, 2026-06-24, otherA staffer in Rep.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

In Neighbouring Countries

GovTech / Open Government Products (Pair)Singapore, state-owned, production, 2024-09-26Pair: LLM assistant for public officers; over 60,000 registered users, over 20,000 weekly active users
Ministry of Digital and National AI Office (AI at Work 2.0)Malaysia, state-owned, production, 2025-02Google Workspace with Gemini for 445,000 public servants via MyGovUC

Where this comes from

Documented deployments of this use case in Malaysia, Singapore, Thailand, Vietnam and the Philippines, each with its source.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryPublic Sector31 use cases, 44 deployments

Use CasePublic Officer AssistantsPublic Sector

Modelsnone recorded

Who Runs It

Pemerintah Provinsi Jawa TimurIn production, 12 Jun 2026

Singapore civil serviceIn production

GovTech Singapore (115 agencies)In production

Graph

Deployments 3

GovTech Singapore (115 agencies)AIBots: retrieval-augmented chatbot builder for public officers (model not named), Singapore Pemerintah Provinsi Jawa TimurAgentic AI on LLMs for process automation (433 IT staff involved); CERDAS DIGITAL programme with Komdigi, Universitas Brawijaya, Microsoft, Google and AWS (tools not named), Indonesia Singapore civil servicePair (underlying model not named), Singapore

Sources

AI and Data in Singapore's Government tech.gov.sg https://www.tech.gov.sg/about-us/what-we-do/govtech-role-in-digital-transformation-for-the-public-sector/ai-and-data-in-singapore-government/

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Public Officer Assistants", https://aurion.semai.id/usecases/pub-public-officer-assistant/, records of October 2026.