Super-App Voice Assistant

LLM voice assistant for ride, food and payments.

1in Indonesia

Named Models

Sahabat-AIGoTo Gojek Tokopedia, AI SingaporeReleasednot in the notesRuns onnot in the notesClassLLMIndonesian-language LLM family from GoTo and AI Singapore, co-initiated by Indosat; launched Nov 2024 on a Llama 3 8B fine-tune with NVIDIA NeMo. Used in Indosat's citizen chatbot and GoTo's Dira voice assistant.Commercial use: not stated; Jakarta hosting: unknown; Indonesian support: listed by developer (measured)

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

production, 1

GoTo (Gojek, GoPay)Country: IndonesiaDira voice assistant: Gemini 1.5 Flash on Google Cloud Vertex AI with speech-to-text at launch per Katadata and Google (27 September 2024); GoTo adopting Sahabat-AI to integrate with Dira per NVIDIA (13 November 2024)Vendor: GoToproductionDate27 Sep 2024Evidence: company statementConfidence: lowSource: blogs.nvidia.com, katadata.co.id, blog.google

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

SEA-HELM leaderboard, 58 models, SEA average

A general benchmark for this model class, not a test on this use case. SEA average and per-language (incl. Indonesian) scores for open-weight models. Higher is better. Showing 10 of 11.

Qwen3.6-35B-A3BAlibaba (Qwen) maintainer-run73.86

Qwen3.5-35B-A3BAlibaba (Qwen) maintainer-run73.55

gemma-3-27b-itGoogle maintainer-run64.54

Gemma-SEA-LION-v4-27B-ITAI Singapore maintainer-run64.35

gpt-oss-20bOpenAI maintainer-run60.64

Llama-3.3-70B-InstructMeta maintainer-run60.44

Qwen3-8BAlibaba (Qwen) maintainer-run60.33

GLM 4.7 FlashZ.ai (Zhipu) maintainer-run53.76

Gemma-3-4B-itGoogle maintainer-run47.84

Nemotron 3 Nano 30B-A3BNVIDIA maintainer-run46.89

050100

Nemotron-SEA-LION-v4.8-120B-A12BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron-SEA-LION-v4.8-30B-A3BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen-SEA-LION-v4.5-27B-ITAI Singapore, LLMReleasedMay 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3.6-35B-A3BAlibaba (Qwen), LLMReleasedApr 2026open weightsruns on edgehas scoreslast 18 months

Qwen3-ASR-0.6BAlibaba (Qwen), speech recognitionReleasedJan 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3-ASR-1.7BAlibaba (Qwen), speech recognitionReleasedJan 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3 SuperNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3.5 Lightning 30B-A3BNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

gpt-oss-120bOpenAI, LLMReleasedAug 2025open weightsIndonesian statedhas scoreslast 18 months

Granite 4.2 8BIBM, LLMReleasedSep 2026open weightshas scoreslast 18 months

Showing 10 of 482. All models of this class

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: retail and logistics
Model classes: LLMspeech recognition
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Super-app voice assistant is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.
UU 27/2022 Pelindungan Data Pribadi, DPR and President of the Republic of Indonesia (administered by Kementerian Komunikasi dan Digital)Super-app voice assistant processes biometric data such as face images or voice recordings of the people being identified or served, so the controller needs a lawful basis, must protect the data and must honour data subject rights.
Permenkominfo 5/2020 Penyelenggara Sistem Elektronik Lingkup Privat, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Super-app voice assistant runs on an online platform used by people in Indonesia, so the private electronic system operator must register and meet this regulation's duties on content and data.
EU AI Act, Regulation (EU) 2024/1689 (international), European UnionSuper-app voice assistant lets people talk to an AI system, and the EU AI Act requires that people are told they are interacting with AI; relevant when offered in the EU.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

Amazon Echo Mistakenly Recorded and Sent Private Conversation to Random Contact2018-05-11, privacyAmazon Echo misinterpreted a background conversation between a husband and wife as instructions for recording a message and sending it to one of the husband's employees.
Alexa Recommended Dangerous TikTok Challenge to Ten-Year-Old GirlUnited States, 2021-12-26, safetyAmazon’s voice assistant Alexa suggested “the penny challenge,” which involves dangerously touching a coin to the prongs of a half-exposed plug, when a ten-year-old girl asked for a challenge to do.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryRetail and Logistics28 use cases, 24 deployments

Use CaseSuper-App Voice AssistantRetail and Logistics

Models

Sahabat-AIGoTo Gojek Tokopedia, LLM

Who Runs It

GoTo (Gojek, GoPay)In production, 27 Sep 2024

Graph

Models 1

Sahabat-AIGoTo Gojek Tokopedia, AI Singapore, LLM

Deployments 1

GoTo (Gojek, GoPay)Dira voice assistant: Gemini 1.5 Flash on Google Cloud Vertex AI with speech-to-text at launch per Katadata and Google (27 September 2024); GoTo adopting Sahabat-AI to integrate with Dira per NVIDIA (13 November 2024), Indonesia

Sources

Indonesia Tech Leaders Team With NVIDIA and Partners to Launch Nation’s AI blogs.nvidia.com https://blogs.nvidia.com/?p=75648

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Super-App Voice Assistant", https://aurion.semai.id/usecases/ret-voice-assistant/, records of October 2026.