Named Models
Llama-Sahabat-AI-v2-70B-ITGoTo Gojek Tokopedia, Indosat Ooredoo Hutchison, AI SingaporeReleasedJun 2025Runs onmulti-GPU nodeClassLLMIndonesian 70B instruct model by GoTo and Indosat, developed with AI Singapore; evaluated on IndoMMLU, SEA-HELM and SEA-IFEval (scores not listed on card).Commercial use: allowed with thresholds; Jakarta hosting: unknown; Indonesian support: listed by developer (measured)Sahabat-AIGoTo Gojek Tokopedia, AI SingaporeReleasednot in the notesRuns onnot in the notesClassLLMIndonesian-language LLM family from GoTo and AI Singapore, co-initiated by Indosat; launched Nov 2024 on a Llama 3 8B fine-tune with NVIDIA NeMo. Used in Indosat's citizen chatbot and GoTo's Dira voice assistant.Commercial use: not stated; Jakarta hosting: unknown; Indonesian support: listed by developer (measured)Where this comes from
Models the research names for this use case. Research, with sources on each model record.
Who Runs It
production, 5planned, 1
PT PegadaianCountry: IndonesiaAI for digital transactions and customer interactions, built with a third party and integrated with Meta systems under a monthly Meta licenceVendor: unnamed third party; MetaproductionDate5 Jun 2026None statedEvidence: company statementConfidence: lowSource: rctiplus.com
Bank Central Asia (BCA)Country: IndonesiaAI Agent Assist for Halo BCAVendor: In-houseproductionDate16 Mar 2026In developmentEvidence: company statementConfidence: lowSource: investortrust.id
Bank Central Asia (BCA)Country: IndonesiaVIRA chatbot (model not named)Vendor: In-houseproductionDate16 Mar 2026Evidence: academic paperConfidence: highSource: investortrust.id, investortrust.id, journal.eng.unila.ac.idPT PegadaianCountry: IndonesiaKata.ai digital avatars in branches answering questions on gold investment and loansVendor: Kata.aiproductionDate26 Mar 2025None statedEvidence: company statementConfidence: lowSource: theasianbanker.com
Bank Rakyat Indonesia (BRI)Country: IndonesiaSabrina chatbot (NLP plus LLM; understands 8 regional languages; model not stated)Vendor: In-house BRIBRAINproductionDate9 Jun 2024Developed and implemented per releaseEvidence: academic paperConfidence: highSource: industry.co.id, jurnal.poliwangi.ac.id, data/records/deployments.json (bri-sabrina sources[1] is the two URLs joined by a space)
Accenture (banking solutions)Country: IndonesiaBanking solutions on Sahabat-AIVendor: GoTo, Indosat, AI SingaporeplannedDateNov 2024No named bank deployment foundEvidence: company statementConfidence: lowSource: blogs.nvidia.com
Where this comes from
Documented uses by named organisations. The evidence column says who made the claim.
Candidate Models
SEA-HELM leaderboard, 58 models, SEA average
A general benchmark for this model class, not a test on this use case. SEA average and per-language (incl. Indonesian) scores for open-weight models. Higher is better. Showing 10 of 11.
Qwen3.6-35B-A3BAlibaba (Qwen) maintainer-run73.86Qwen3.5-35B-A3BAlibaba (Qwen) maintainer-run73.55
gemma-3-27b-itGoogle maintainer-run64.54
Gemma-SEA-LION-v4-27B-ITAI Singapore maintainer-run64.35
gpt-oss-20bOpenAI maintainer-run60.64
Llama-3.3-70B-InstructMeta maintainer-run60.44Qwen3-8BAlibaba (Qwen) maintainer-run60.33
GLM 4.7 FlashZ.ai (Zhipu) maintainer-run53.76Gemma-3-4B-itGoogle maintainer-run47.84
Nemotron 3 Nano 30B-A3BNVIDIA maintainer-run46.89050100
Nemotron-SEA-LION-v4.8-120B-A12BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 monthsNemotron-SEA-LION-v4.8-30B-A3BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 monthsQwen-SEA-LION-v4.5-27B-ITAI Singapore, LLMReleasedMay 2026open weightsIndonesian statedhas scoreslast 18 monthsQwen3.6-35B-A3BAlibaba (Qwen), LLMReleasedApr 2026open weightsruns on edgehas scoreslast 18 monthsNemotron 3 SuperNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 monthsNemotron 3.5 Lightning 30B-A3BNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 monthsgpt-oss-120bOpenAI, LLMReleasedAug 2025open weightsIndonesian statedhas scoreslast 18 months
Granite 4.2 8BIBM, LLMReleasedSep 2026open weightshas scoreslast 18 months
Hy4-previewTencent, LLMReleasedAug 2026open weightshas scoreslast 18 monthsGLM-5.3Z.ai (Zhipu), LLMReleasedAug 2026open weightshas scoreslast 18 monthsShowing 10 of 401. All models of this class
Where this comes from
Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.
Links
Models 2
Deployments 6
Accenture (banking solutions)Banking solutions on Sahabat-AI, IndonesiaBank Central Asia (BCA)AI Agent Assist for Halo BCA, IndonesiaBank Central Asia (BCA)VIRA chatbot (model not named), IndonesiaBank Rakyat Indonesia (BRI)Sabrina chatbot (NLP plus LLM; understands 8 regional languages; model not stated), IndonesiaPT PegadaianAI for digital transactions and customer interactions, built with a third party and integrated with Meta systems under a monthly Meta licence, IndonesiaPT PegadaianKata.ai digital avatars in branches answering questions on gold investment and loans, Indonesia
Sources
- BCA (BBCA) Siapkan Sederet Langkah Transformasi Baru untuk Perkuat Layanan investortrust.id https://investortrust.id/financial/97317/bca-bbca-siapkan-sederet-langkah-transformasi-baru-untuk-perkuat-layanan
- Indonesia Tech Leaders Team With NVIDIA and Partners to Launch Nation’s AI blogs.nvidia.com https://blogs.nvidia.com/?p=75648
- BRI Kenalkan Conversational Banking hingga Robot Cash Management di Kick-Off BUMN AI Center of Excellence - Industry.co.id industry.co.id https://www.industry.co.id/read/133616/bri-kenalkan-conversational-banking-hingga-robot-cash-management-di-kick-off-bumn-ai-center-of-excellence
To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Banking Customer Service Assistants", https://aurion.semai.id/usecases/fin-customer-service-assistant/, records of October 2026.