Employee Generative AI Assistants in Telcos

Internal assistants for HR requests, policy lookup, meeting transcription and productivity.

LLM

0named models

402candidates

4deployments

2in Indonesia

Named Models

The research names no model for this use case.

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

production, 2planned, 2

TelkomselCountry: IndonesiaMOANA HR generative AI agent for more than 6,000 employees and the myEnterprise B2B search assistant on Google Cloud Vertex AI foundation modelsVendor: Google CloudproductionDate29 Feb 2024No figures statedEvidence: company statementConfidence: lowSource: frontier-enterprise.com

Globe TelecomCountry: PhilippinesAsk Globe chatbot in Google Chat; Gemini in Meet for transcription and summariesVendor: Google CloudproductionDate–No figures statedEvidence: company statementConfidence: lowSource: cloud.google.com

Telkomsel with OpenAICountry: IndonesiaChatGPT Enterprise for employees; joint AI solutions for corporate customersVendor: OpenAIplannedDate21 Aug 2025MoU; rollout plannedEvidence: company statementConfidence: lowSource: investortrust.id

MaxisCountry: MalaysiaGemini models on Vertex AI and Duet AI for DevelopersVendor: Google CloudplannedDate29 Feb 2024AnnouncedEvidence: company statementConfidence: lowSource: frontier-enterprise.com

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

SEA-HELM leaderboard, 58 models, SEA average

A general benchmark for this model class, not a test on this use case. SEA average and per-language (incl. Indonesian) scores for open-weight models. Higher is better. Showing 10 of 11.

Qwen3.6-35B-A3BAlibaba (Qwen) maintainer-run73.86

Qwen3.5-35B-A3BAlibaba (Qwen) maintainer-run73.55

gemma-3-27b-itGoogle maintainer-run64.54

Gemma-SEA-LION-v4-27B-ITAI Singapore maintainer-run64.35

gpt-oss-20bOpenAI maintainer-run60.64

Llama-3.3-70B-InstructMeta maintainer-run60.44

Qwen3-8BAlibaba (Qwen) maintainer-run60.33

GLM 4.7 FlashZ.ai (Zhipu) maintainer-run53.76

Gemma-3-4B-itGoogle maintainer-run47.84

Nemotron 3 Nano 30B-A3BNVIDIA maintainer-run46.89

050100

Nemotron-SEA-LION-v4.8-120B-A12BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron-SEA-LION-v4.8-30B-A3BAI Singapore, LLMReleasedSep 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen-SEA-LION-v4.5-27B-ITAI Singapore, LLMReleasedMay 2026open weightsIndonesian statedhas scoreslast 18 months

Qwen3.6-35B-A3BAlibaba (Qwen), LLMReleasedApr 2026open weightsruns on edgehas scoreslast 18 months

Nemotron 3 SuperNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

Nemotron 3.5 Lightning 30B-A3BNVIDIA, LLMReleased2026open weightsIndonesian statedhas scoreslast 18 months

gpt-oss-120bOpenAI, LLMReleasedAug 2025open weightsIndonesian statedhas scoreslast 18 months

Granite 4.2 8BIBM, LLMReleasedSep 2026open weightshas scoreslast 18 months

Hy4-previewTencent, LLMReleasedAug 2026open weightshas scoreslast 18 months

GLM-5.3Z.ai (Zhipu), LLMReleasedAug 2026open weightshas scoreslast 18 months

Showing 10 of 402. All models of this class

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: telecom
Model classes: LLM
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Employee generative AI assistants in telcos is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

ChatGPT Reportedly Implicated in Samsung Data Leak of Source Code and Meeting Notes2023-03-11, privacySamsung engineers are reported to have inadvertently leaked sensitive company data sometime in March 2023, including source code and internal meeting notes, by using ChatGPT to assist with tasks.
Meta Internal AI Agent Reportedly Gave Advice That Allegedly Exposed Sensitive Data to Unauthorized Employees2026-03-18, privacyReporting alleged that a Meta internal AI agent, purportedly similar to OpenClaw, posted inaccurate technical advice to an internal forum without approval.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

In Neighbouring Countries

SingtelSingapore, production, 2026-05-25ChatGPT Enterprise for more than 3,000 employees; over 80 percent monthly active usage
CelcomDigiMalaysia, pilot, 2024-10-29AI Sandbox on Amazon Bedrock: more than 15 generative AI solutions built and piloted
MaxisMalaysia, contract signed, 2024-02-27Google Cloud Gemini models on Vertex AI integrated in internal environments

Where this comes from

Documented deployments of this use case in Malaysia, Singapore, Thailand, Vietnam and the Philippines, each with its source.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryTelecom12 use cases, 24 deployments

Use CaseEmployee Generative AI Assistants in TelcosTelecom

Modelsnone recorded

Who Runs It

Telkomsel with OpenAIPlanned, 21 Aug 2025

TelkomselIn production, 29 Feb 2024

MaxisPlanned, 29 Feb 2024

Globe TelecomIn production

Graph

Deployments 4

Globe TelecomAsk Globe chatbot in Google Chat; Gemini in Meet for transcription and summaries, Philippines MaxisGemini models on Vertex AI and Duet AI for Developers, Malaysia TelkomselMOANA HR generative AI agent for more than 6,000 employees and the myEnterprise B2B search assistant on Google Cloud Vertex AI foundation models, Indonesia Telkomsel with OpenAIChatGPT Enterprise for employees; joint AI solutions for corporate customers, Indonesia

Sources

frontier-enterprise.com/telkomsel-maxis-dial-up-google-cloud-for-gene... https://www.frontier-enterprise.com/telkomsel-maxis-dial-up-google-cloud-for-generative-ai-push/
cloud.google.com/transform/101-real-world-generative-ai-use-ca... https://cloud.google.com/transform/101-real-world-generative-ai-use-cases-from-industry-leaders
investortrust.id/market/76432/telkomsel-signs-mou-with-openai-... https://investortrust.id/market/76432/telkomsel-signs-mou-with-openai-expands-ai-solutions-for-corporate-sector

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Employee Generative AI Assistants in Telcos", https://aurion.semai.id/usecases/tel-employee-genai-assistants/, records of October 2026.