Humanoid Service Robots in Bank Branches

Humanoid robots that greet and guide customers in bank branches.

robot policyunverified

0named models

45candidates

0deployments

0in Indonesia

Named Models

The research names no model for this use case.

Where this comes from

Models the research names for this use case. Research, with sources on each model record.

Who Runs It

No deployment is recorded for this use case.

Where this comes from

Documented uses by named organisations. The evidence column says who made the claim.

Candidate Models

LIBERO: OpenVLA-OFT paper

A general benchmark for this model class, not a test on this use case. Simulated robot manipulation task suites; average success rate. %. Higher is better.

OpenVLA-OFTStanford University vendor-reported97.1

OpenVLAStanford University, UC Berkeley, Toyota Research Institute (TRI) vendor-reported76.5

050100

FLUX.3 Action BaseBlack Forest Labs, robot policyReleasedSep 2026open weightslast 18 months

Helix 2.5Figure AI, robot policyReleasedSep 2026has scoreslast 18 months

Gemini Robotics 2 VLAGoogle DeepMind, robot policyReleasedJul 2026has scoreslast 18 months

MiniCPM RobotManip and RobotTrackOpenBMB (Tsinghua NLP Lab and ModelBest), robot policyReleasedJul 2026open weightslast 18 months

GO-2AgiBot (Zhiyuan), robot policyReleasedApr 2026has scoreslast 18 months

Helix 02Figure AI, robot policyReleasedJan 2026in a deploymentlast 18 months

NitroGenNVIDIA, robot policyReleasedJan 2026open weightslast 18 months

GR00T N1.6NVIDIA, robot policyReleasedJan 2026open weightslast 18 months

GEAR-SONICNVIDIA, robot policyReleasedNov 2025open weightslast 18 months

X-VLATsinghua University, Shanghai AI Lab, robot policyReleasedOct 2025open weightslast 18 months

Showing 10 of 45. All models of this class

Where this comes from

Derived, not researched: models in the directory whose class matches a class this use case uses, excluding family records and models shut down or deprecated. Ranked by how many fit facts they meet, then by release date. Each fit fact is read from the model record.

Use Case

Industry: finance and insurance
Model classes: robot policyunverified
Benchmarks or datasets: not in the notes
Regulatory notes: Surat Edaran Menkominfo 9/2023 Etika Kecerdasan Artifisial, Kementerian Komunikasi dan Informatika (now Kementerian Komunikasi dan Digital)Humanoid service robots in bank branches is an AI-based service run by an electronic system operator, and the circular asks such operators to build and use AI on the values of inclusivity, transparency, humanity and security.
UU 27/2022 Pelindungan Data Pribadi, DPR and President of the Republic of Indonesia (administered by Kementerian Komunikasi dan Digital)Humanoid service robots in bank branches processes personal and financial data of customers, which the law treats as a specific category of personal data, so the controller needs a lawful basis, must protect the data and must honour data subject rights.
Tata Kelola Kecerdasan Artifisial Perbankan Indonesia (2025 guideline), Otoritas Jasa Keuangan (OJK)Humanoid service robots in bank branches is an AI use in banking, which OJK's AI governance guideline covers across the AI life cycle, including bias, explainability and cyber risk.
UU 13/2003 Ketenagakerjaan (occupational safety and health, Pasal 86 and 87), DPR and President of the Republic of Indonesia (administered by Kementerian Ketenagakerjaan)Humanoid service robots in bank branches changes how people work next to machines or hazards, and this law requires employers to protect workers' occupational safety and health through a safety management system.

Where this comes from

From the industry tracks T08 to T10 of the research notes.

R&D Topics

Links to R&D topics are awaiting review.

Where this comes from

Which R&D topics would most change this use case. Drafted by Claude from the topic definitions and the use case; proposed until approved.

Incidents

SoftBank's Humanoid Robot, Pepper, Reportedly Frequently Made Errors, Prompting DismissalJapan, 2021-07-13, otherSoftBank's robot allegedly kept making mechanical errors, taking unplanned breaks, failing to recognize previously-met people, and breaking down during practice runs.
Customer Service Robot Scares Away CustomersUnited Kingdom, 2018-01-22, otherHeriot-Watt Univeristy in Scotland developed an artificially intelligent grocery store robot, Fabio, who provided unhelpful answers to customer's questions and "scared away" multiple customers, according to the grocery store Margiotta.

Where this comes from

Documented failures, harms or misuse in this kind of use, Indonesia first, then the region, then well-known cases elsewhere (AI Incident Database, OECD AI incidents monitor, reputable news). Not a claim about any deployment listed here.

Opportunities

Opportunities are awaiting review.

Where this comes from

Gaps found by rule in what the directory holds for this use case. Each is a proposal for review.

Links

IndustryFinance29 use cases, 46 deployments

Use CaseHumanoid Service Robots in Bank BranchesFinance

Modelsnone recorded

Who Runs Itnone recorded

Graph

Sources

deloitte.com/content/dam/assets-zone3/us/en/docs/services/... https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/consulting/2026/ai-use-cases-fsi-2026.pdf

To cite this page: Project AURION, AI Use-Cases Research & Innovation, "Humanoid Service Robots in Bank Branches", https://aurion.semai.id/usecases/fin-humanoid-branch-robots/, records of October 2026.